All your questions about rg99
answered in one place

rg99 currently supports deposits through three mobile financial services — bKash, Nagad, and Rocket. These are the most widely used mobile payment methods in Bangladesh. The minimum deposit amount for each method is ৳300. All transactions are fully secure and processed quickly.

rg99 does not charge any deposit fee of its own. However, bKash, Nagad, or Rocket — whichever mobile wallet you send from — may apply their own service charges. These charges are set according to each service's own policy. No additional deduction is made when the amount is credited to your casino account.

Log in to rg99, go to the Cashier or Deposit section, and select bKash. Note the amount and account number shown, then complete the payment via the bKash app or by dialing *247# using the 'Send Money' option as directed. Save your transaction ID — you can share it with support if any issue arises. Your balance is usually updated within a few minutes.

Your balance is normally updated shortly after a deposit. If it still does not show after some time, do not worry — contact the support team via live chat or email at [email protected]. Share your mobile wallet transaction ID and the amount, and the issue will be verified and resolved quickly.

The minimum deposit amount at rg99 is ৳300 for all three methods — bKash, Nagad, and Rocket. Transactions below this amount cannot be processed. First-time depositors have the opportunity to receive a 100% welcome bonus, up to ৳20,000.

The biggest benefit of the rg99 VIP program is the weekly cashback. The higher your tier, the higher your cashback rate. VIP members also receive priority customer support, special offers, and gifts. The more you play, the faster you can reach a higher tier.

rg99 has five VIP tiers in total: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%; and Diamond — up to 1.5% weekly cashback. You start at Bronze and can work your way up to Diamond.

Each week, a fixed percentage based on your betting activity is credited to your account as cashback according to your VIP tier. This cashback is added directly to your playing balance and can be used for future bets. The higher your tier, the more cashback you receive.

Regular play and betting activity are the key to moving up tiers. The more consistently you stay active on rg99, the sooner your profile becomes eligible for the next tier. Starting from Bronze, you can gradually reach Silver, Gold, Platinum, and finally the top Diamond tier.

To register at rg99, you generally need a valid mobile number and a password. Providing accurate information when creating your account avoids any complications during future withdrawals. Please note that rg99 is for players aged 21 and above only.

Go to the login page and click the "Forgot your password?" option. Follow the password reset instructions using the mobile number or email you provided during registration. If you have trouble with this method, contact us directly at [email protected] or via live chat — the support team will assist you promptly.

No, each player is allowed only one account at rg99. If multiple accounts are found, they may be closed and any associated bonuses may be cancelled. This rule is strictly enforced to ensure fair play and maintain a safe environment for everyone.

Choosing a strong password is important — a password made up of a mix of letters, numbers, and special characters is much more secure. Avoid easily guessable passwords (such as 123456 or your date of birth). Never share your password with anyone — the security of your account is your responsibility.

Do not panic if your account is suspended or locked. Contact us directly via live chat or by emailing [email protected]. The support team will verify your identity, let you know the reason for the issue, and help you take the necessary steps. Support is available seven days a week, 24 hours a day, in both Bengali and English.

At rg99, withdrawal requests are generally processed within 30 minutes to 3 hours. This is among the fastest processing times of online casinos in Bangladesh. However, in some cases the verification process may take a little longer — contact support in that situation to get an update.

The minimum withdrawal amount from rg99 is ৳500. Withdrawal requests below this amount are not processed. Withdrawals can be made to any registered mobile wallet — bKash, Nagad, or Rocket.

Winnings from a bonus must meet the wagering requirement before they can be withdrawn. For the rg99 welcome bonus, the wagering requirement is 10 times the bonus amount — for example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing. Once this requirement is met, winnings earned from the bonus become fully withdrawable.

No, for security reasons rg99 only approves withdrawals to the mobile wallet registered in the account holder's own name. Whether you withdraw to bKash, Nagad, or Rocket, it must be registered in your name. Withdrawal requests to another person's number may be cancelled.

It may be possible to cancel a withdrawal request before processing has begun. However, once processing has started, cancellation is generally not possible. If you want to cancel a request, contact the support team via live chat as quickly as possible — they will check the situation and help you.

Rocket is primarily Dutch-Bangla Bank's mobile banking service, but having a bank account with Dutch-Bangla Bank is not required to use it. A Rocket account can be opened with any mobile number. Both deposits and withdrawals can be made at rg99 using Rocket.