rg99's Privacy Policy

Introduction & Definitions

rg99 is committed to providing a safe and transparent online betting and casino experience for users in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use the rg99 platform, how we use it, who we share it with, and how we keep it secure.

Below are definitions of some key terms used in this policy:

• "Platform" — The rg99 website and all of its services.
• "User" — Any person who accesses or registers on the rg99 platform.
• "Personal Information" — Any information that can directly or indirectly identify a person.
• "Processing" — Any operation involving personal information, including collection, storage, use, disclosure, or deletion.

By using this platform, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using the platform.

Data Collection

rg99 collects information from its users in two ways — directly (what you provide) and automatically (collected while you use the platform).

2.1 Information You Provide

During account registration and use of our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Current address
• National ID card or passport details for identity verification
• bKash, Nagad, or Rocket mobile banking number (for transactions)
• Customer support communication history

2.2 Automatically Collected Information

When you access the rg99 platform, the following information may be collected automatically through technical means:

• IP address and browser information
• Device type, operating system, and screen resolution
• Time spent on the platform and pages visited
• Referring website information (where you came from)
• Information collected through cookies and similar tracking technologies

Purpose of Data Use

rg99 uses collected personal information only for the following legitimate purposes:

3.1 Account Management & Service Delivery

• Creating, verifying, and maintaining accounts
• Processing financial transactions including deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Storing gaming history and account statements

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring suspicious financial transactions
• Verifying the age and identity of each user
• Analyzing behavior to ensure responsible gaming

3.3 Communication & Customer Support

• Responding to customer support requests
• Notifying you of important platform updates and policy changes
• Sending promotional information with your consent

3.4 Service Improvement

• Analyzing and improving the user experience
• Making decisions about launching new games and services
• Resolving technical issues on the platform

Data Storage & Security

rg99 gives the highest priority to the security of your personal information. We apply multiple layers of security measures in line with industry standards:

4.1 Technical Safeguards

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive information (passwords, payment details) is stored using industry-standard encryption algorithms
• Regular security audits and vulnerability scans are conducted
• Firewalls and intrusion detection systems are kept active

4.2 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, records of financial transactions may be retained for an appropriate period as required for regular auditing purposes.

Data Disclosure & Third Parties

rg99 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in certain circumstances:

5.1 Authorized Third Parties

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the respective service providers.
• Identity Verification Services: Trusted third-party identity verification services may be used for account verification.
• Game Providers: Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive technical data necessary to manage gaming activity.
• Analytics Services: Anonymous or aggregated data may be used with analytics tools to improve the platform.

5.2 Legal Obligations

We may be required to disclose information in the following circumstances:

• Through a court order or valid legal process from a competent authority
• To assist in investigations into financial crime, fraud, or money laundering
• When necessary to protect rg99's legal rights

Cookies & Tracking

The rg99 platform uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for the platform's core functionality — maintaining login sessions, security verification, and so on.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytics Cookies: Collect anonymous statistics to help us understand and improve platform usage.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

Your Rights

rg99 believes you should have full control over your own information. As a user of this platform, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, you can request deletion of your personal information, unless we are legally required to retain it.
• Right to Restrict Processing: In certain cases, you can request that processing of your information be temporarily paused.
• Right to Data Portability: You can request your information in a structured, commonly usable format.
• Right to Unsubscribe from Marketing: You can request to stop receiving promotional emails or messages at any time.

To exercise any of the above rights, email us at [email protected]. We will process your request as quickly as possible.

Payment Data Protection

The security of financial transactions at rg99 is our top priority. We accept and process payments only through bKash, Nagad, and Rocket.

8.1 Handling Payment Information

• Your mobile banking number is collected solely to complete transactions.
• We never store your full payment PIN or secret code, and we will never ask for it through any channel.
• All financial transactions are completed through SSL-encrypted connections.
• Suspicious transactions are automatically flagged for review.

8.2 Tips for Safe Transactions

To keep your account secure, we recommend:

• Never share your password or PIN with anyone.
• Always use a secure and private internet connection.
• If you notice any unusual activity in your account, inform us immediately.
• Always log out after use, especially on shared devices.

Protection of Minors

The rg99 platform is for users aged 21 and above only. We strictly prohibit participation by minors and do not collect or process their information.

Age is verified at the time of account registration. If we find that a minor has created an account using false information, that account will be closed immediately and the collected information will be deleted.

We are always vigilant about keeping minors away from gambling. If you believe a minor is using this platform, please notify us immediately.

Policy Changes

rg99 may update this privacy policy from time to time. This policy may change due to technical updates, the introduction of new services, or legal requirements.

If any significant changes are made to the policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email or through a notice on the platform.
• Obtain your fresh consent where applicable for important changes.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. rg99 is always committed to protecting your privacy and is ready to answer any of your questions.

For privacy-related requests, please contact us from your registered email address and mention "Privacy Request" in the subject line.