⚠️ For ages 21+ only

rg99's commitment to responsible gaming

Q: Where can I get help for a betting addiction?

As a first step, speak with us via rg99 live chat or at support@rg99.mom — we will help you activate the right protection features. You should also seek advice from a trusted family member or a mental health professional. Asking for help is not a weakness — it is a sign of responsibility.

rg99 believes that entertainment should always be safe and within limits. Our protection tools and 24/7 support help you maintain healthy betting habits.

Why is responsible betting important?

Online betting and casino games can be a great source of entertainment — when enjoyed with the right mindset and within clear boundaries. On the rg99 platform, we always place the wellbeing and safety of our players first. If you ever feel that gaming is becoming a source of stress rather than enjoyment, that is an important signal you should not ignore.

Our responsible gaming policy is designed so that every player can play in an informed, controlled, and enjoyable environment. Betting is never a substitute for income — it is simply a form of entertainment.

Remember: Only people aged 21 or older may open an account and place bets at rg99. Age verification is a mandatory part of our registration process.

Bet — but within limits

Play for entertainment only
Do not chase money you have lost
Set a daily budget
Stick to your time limits
Spend time with family and friends
Take a break when you need one
Contact support if you run into trouble

rg99's protection tools

We offer a set of technical features that help you stay in full control of your gaming.

Age Verification (21+)

Proof of age is mandatory when creating an account at rg99. No one under 21 may register, and a national ID may be checked in cases of doubt.

Setting Deposit Limits

You can set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A waiting period is required to increase a limit.

Time-Out Feature

If you need a short break, you can activate a time-out for anywhere from 24 hours to 30 days. During this period your account will be closed for betting.

Self-Exclusion

If you feel you need a longer break, the self-exclusion option lets you deactivate your account entirely for an extended period. This step is important when gaming feels out of control.

Reality Check Reminder

At set intervals, rg99 will remind you how long you have been playing and how much you have won or lost. This helps you make informed decisions.

24/7 Bengali Support

For any issues, contact us via live chat or email. Our support team is always ready to help in both Bengali and English.

Warning signs of problem gambling

If you notice any of the signs below in yourself or someone close to you, take them seriously. This is not a sign of weakness — asking for help takes courage.

Warning signs

Continuously increasing bets to try to recover lost money
Hiding your betting from family or friends
Betting with borrowed money or by draining your savings
Neglecting work, studies, or family
Repeatedly failing to stop betting
Feeling anxious or irritable when you cannot play
Turning to betting to escape stress or sadness

Steps toward healthy betting habits

Build a few simple habits to play responsibly at rg99:

Set a budget

Decide how much you will spend each session before you start. When you reach that limit, stop — that is smart play.

Stick to your time limits

Take breaks instead of playing for long stretches at a time. A fresh mind makes better decisions.

Do not rush after a loss

Placing large bets on impulse after a bad session is risky. Make decisions calmly when you have a clear head.

Take a break if it feels like a habit

Activate a time-out or self-exclusion yourself, or let our support team know directly.

Do not hesitate to ask for help

Reach us via live chat or at [email protected]. We do not judge — we help.

How to activate the protection tools?

rg99's protection features are easy to use. Follow the steps below.

Log in

Responsible Gaming menu

Look for the "Responsible Gaming" option.

Choose a tool

Select whichever you need — deposit limit, time-out, or self-exclusion.

Get help

If you need assistance, ask directly via live chat or at [email protected].

Protection of Minors

rg99 firmly believes that no one under the age of 21 should take part in online betting or casino games. We make no exceptions on this.

If you become aware that a child or teenager in your household is trying to access this site from your device, we recommend using parental control software on that device.

If any suspicious account or activity is detected, rg99 has the authority to investigate and, if necessary, permanently close the account.

The 21+ age limit is strictly enforced

Please keep your login details secure and use a device lock.

Age verification is mandatory at registration
A national ID may be requested when needed
Suspicious accounts are investigated
Accounts belonging to minors are closed immediately

Need help? We're here

If you have any concerns about your gaming or want to activate a protection feature on your account, contact us directly.

Live Chat

Log in to the site and click the live chat widget. Help is available in Bengali and English 24 hours a day, 7 days a week.

Email Support

For any issue, write to us at [email protected] — our team will reply to your message as quickly as possible.

Professional help: If you feel that a betting addiction is affecting your life, speak with a mental health professional. An open conversation with family or a trusted friend can also make a real difference.

Common questions about responsible gaming

To open an account and place bets at rg99, you must be at least 21 years old. Age verification is mandatory during registration, and a national ID may be required as proof.

Log in to your rg99 account, then go to the "Responsible Gaming" section in Account Settings. From there you can set a daily, weekly, or monthly deposit limit. For any issues, help is available via live chat or at [email protected].

Self-exclusion is a protection feature that lets you disable betting on your account for a set period or for the long term. Time-out is used for short breaks and self-exclusion for longer ones. The feature cannot be lifted before the chosen period ends.

Time-out is generally for short breaks — from 24 hours up to 30 days. Self-exclusion is a longer-term and more serious step that closes your account to betting entirely. Which one to choose depends on your own situation; if you are unsure, our support team can help.

Even when self-exclusion is active, arrangements are made for you to withdraw any remaining balance from your account. Contact us at [email protected] or speak with us via live chat for details.

As a first step, speak with us via rg99 live chat or at [email protected] — we will help you activate the right protection features. You should also seek advice from a trusted family member or a mental health professional. Asking for help is not a weakness — it is a sign of responsibility.

Enjoy the entertainment — within limits

Enjoy casino, cricket, slots, and more at rg99 — responsibly. Your safety is our priority.

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