rg99 Terms & Conditions

Registration Terms

• Each user may create only one account. Creating multiple accounts is strictly prohibited, and if detected, all accounts will be suspended or cancelled.
• All information provided at registration must be truthful, accurate, and complete. Providing false information may result in the immediate closure of the account.
• It is the user's responsibility to keep their account password and login details completely confidential. Login details must not be shared with any third party.
• If there is any suspicion of unauthorised access to the account or a security breach, rg99 support must be notified immediately.
• Attempting to bypass geographical restrictions using a proxy, VPN, or similar technology is prohibited.
• Accounts may not be transferred, sold, or rented to any third party.

Identity Verification

rg99 reserves the right to verify a user's identity at any time. This process may require submission of a national ID card, passport, or other government-issued documents. Withdrawals may be held until verification is complete.

Welcome Bonus

A 100% bonus is available on your first deposit at rg99, up to a maximum of ৳20,000. For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. A deposit of ৳42,000 or more earns the maximum bonus of ৳20,000, giving a total balance of ৳62,000.

Wagering Requirements

The wagering requirement for the welcome bonus is 10x, applied on the bonus amount only — not on the combined total of the deposit and bonus.

• No withdrawal from the bonus balance may be made before the wagering requirement is met.
• Wagering contributions may be limited or zero for certain games.
• It may not be possible to activate a second bonus while one is already active.
• Each user may use each bonus offer only once.

Bonus Abuse

rg99 follows a strict policy on bonus abuse. The following activities may result in bonus cancellation and account suspension:

• Claiming the same bonus through multiple accounts.
• Applying systematic betting strategies with the intent to circumvent bonus terms.
• Claiming a bonus using false or another person's payment method.

VIP Tiers & Cashback

• Bronze — up to 0.3% weekly cashback.
• Silver — up to 0.6% weekly cashback.
• Gold — up to 0.9% weekly cashback.
• Platinum — up to 1.2% weekly cashback.
• Diamond — up to 1.5% weekly cashback.

VIP Benefit Terms

• VIP cashback is calculated on real-money wagers only — not on bonus funds.
• rg99 reserves the right to change the terms, cashback rates, or tier definitions of the VIP program at any time.
• VIP benefits may be cancelled in the event of a rule violation.

General Gaming Terms

• All games on the rg99 platform are powered by Random Number Generator (RNG) technology, which ensures fair play.
• If a game session is interrupted due to a technical error or disconnection, rg99 will review the server logs to determine the outcome of that round.
• rg99 reserves the right to void any incorrect payments or rewards displayed due to a technical issue.
• Playing games using robots, automated software, or artificial intelligence is strictly prohibited.
• If a technical error or bug is identified in any game, support must be notified immediately and no advantage may be taken from it.

Sports Betting Terms

• All bets are final once placed and cannot be changed.
• The rules for placing pre-match and in-play bets will be stated on each event's page.
• If an event is cancelled or rescheduled, the related bet will be considered void and the funds will be returned.
• In the case of an odds error, rg99 reserves the right to void or recalculate the relevant bet.

• Using the platform for money laundering or illegal financial activity.
• Attempting to hack the platform's systems or exploit security vulnerabilities.
• Attempting to gain unauthorised access to another user's account.
• Harassing, threatening, or using offensive language towards other players.
• Spreading false complaints or misinformation about the platform.
• Using automated betting software, bots, or scripts.
• Creating or operating an account using another person's identity.
• Copying or redistributing the platform's intellectual property.

Player Protection Tools

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Session Limits: You can set the duration of each gaming session.
• Self-Exclusion: You can request to have your account suspended for a set period of time.
• Reality Check: Receive reminders about your gaming time at set intervals.

Data Collection & Use

rg99 collects, stores, and processes users' personal information for the purpose of operating the service. This information is not shared with third parties — it may only be shared with the relevant authorities when required to fulfil a legal obligation.

Our platform uses SSL encryption technology to keep all data secure. For more details, please see our Privacy Policy page.

Cookie Policy

The rg99 platform uses cookies to improve the user experience. By continuing to use the platform, you are considered to have consented to the use of cookies. Cookies can be managed through your browser settings, though some features may be limited as a result.

All content on the rg99 platform — including logos, designs, graphics, software, text, and other materials — is the property of rg99 or its respective licensors and is protected by international intellectual property law.

• No content from the platform may be copied, republished, or distributed without the prior written permission of rg99.
• Limited access is granted for personal, non-commercial use.
• Content from third-party game providers is protected by their own intellectual property rights.

Limited Liability

rg99 provides the platform's service on an "as is" basis. rg99 accepts no liability for the following:

• Loss caused by technical issues, server downtime, or internet disconnection.
• Issues related to third-party services (payment providers, game developers).
• Loss due to problems with the user's own hardware or software.
• Loss resulting from account access by an unauthorized third party (where the user's negligence is involved).

rg99's Obligations

• Making every effort to provide uninterrupted service.
• Ensuring the safe storage of user funds.
• Using proven technology to ensure fair play.
• Making every effort to resolve user complaints within a reasonable time.

Account Closure by the User

Any user may request to close their account at any time. The request must be sent by email to [email protected]. Any pending wagering requirements must be fulfilled before the account is closed, and any remaining valid balance will be returned.

Account Closure by rg99

rg99 may suspend or close an account at any time for the following reasons:

• Serious breach of these terms and conditions.
• Fraud or fraudulent activity.
• Providing false information or failure to verify identity.
• Suspicion of money laundering.

rg99 reserves the right to confiscate the balance of any account closed due to a breach of the rules. Valid balance refunds will be considered on reasonable grounds.

Complaint Process

For any dispute or complaint, please contact the rg99 support team as a first step:

• Via live chat — 24 hours a day, 7 days a week.
• By email: [email protected]

Providing your account details, the relevant transaction ID, and a detailed description of the issue when submitting a complaint will help reach a faster resolution.

Final Decision

In disputes relating to game outcomes, server logs will be treated as conclusive evidence. The decision of rg99's management will be considered final and binding.

rg99 reserves the right to modify, add to, or remove any part of these terms and conditions at any time. Notice of significant changes will be provided via the registered email address or on the platform. Continued use of the platform after any changes will be considered as your acceptance of the new terms.